Privacy Policy

Depending on how you use our services, we may collect contact and company details, project requirements and correspondence, uploaded files, account details, pickup or delivery addresses and order records. Website technologies may collect technical information such as IP address, browser and device details, page requests and interactions.

We collect information through forms, accounts, order functions, uploads, direct communications and website technologies. Required fields are identified in the relevant form. Without the information needed for a request or order, we may be unable to provide the service.

We use relevant information to respond to inquiries, prepare quotations, review designs, perform agreed services, manage accounts and orders, arrange delivery, provide support, protect the website and meet legal obligations.

We process information to perform an agreement, meet legal obligations, or pursue permitted and assessed legitimate interests where appropriate. We seek consent where required. Any optional marketing permission is separate from an inquiry and can be withdrawn.

Selecting or dropping a file starts its upload before you submit the inquiry. Contact us first if you prefer not to transfer files at that stage.

Only submit information you are authorised to provide. Contact us before uploading identifiable medical information or other sensitive personal data so we can agree on appropriate handling.

We use project files to assess and fulfil the requested work. Access is limited to authorised personnel and necessary service providers. We do not publish customer files or identifiable project details without separate permission.

Cookies and browser storage support functions such as accounts, carts, wishlists and preferences.

With your analytics permission, Microsoft Clarity helps us understand website use through clicks, scrolling and reconstructed browsing sessions. Decline optional analytics or change your choice through Cookie Settings.

Google services used for maps and security verification may process technical information when they operate. See the Google Privacy Policy for details.

Providers that support website hosting, file processing, communications and delivery may handle relevant information for those purposes. We may also disclose information where required by law.

Some providers process information outside Saudi Arabia. Microsoft Clarity uses United States data centres. International transfers are subject to applicable Saudi data-protection requirements. See the Microsoft Privacy Statement for more on Microsoft's processing.

We retain personal information for as long as necessary for the purpose for which it was collected or as required by law. Retention depends on whether an inquiry or project remains active, support and warranty needs, accounting obligations and unresolved disputes.

When information is no longer required, we delete it or irreversibly anonymise it, subject to applicable retention obligations. We apply appropriate organisational and technical measures to restrict access and protect information.

Subject to applicable Saudi law, you may ask about our processing, access your personal information, request a readable copy, correct inaccurate information, or request destruction where applicable. You can withdraw consent for processing based on consent.

Email order@3dit.net to exercise these rights. We may verify your identity before acting. We respond without undue delay and within 30 days of receiving your request. If a lawful extension is needed, we will notify you in advance and explain why.

You may also raise a personal-data complaint with the Saudi Data and Artificial Intelligence Authority through its official data-governance platform.

External communications services, including WhatsApp, operate under their own privacy terms. We publish policy changes with a new effective date and provide additional notice or obtain consent where required.

For privacy questions, requests or complaints: