Terms and Conditions

We provide 3D printing, CAD design, reverse engineering, prototyping, architectural models and related products and services. The quotation or order confirmation sets out the scope, materials, quantities, specifications, deliverables and schedule.

An inquiry or file upload is a request for review. An order is confirmed through the applicable written quotation or order confirmation, which sets out the agreed price, payment requirements and schedule.

Prices are in Saudi Riyals unless otherwise specified. Applicable VAT, delivery charges and other fees will be disclosed before confirmation. Work begins after the approvals and payments required by the accepted quotation.

Changes to an approved design or specification may affect the price and schedule. Additional work requires agreement before proceeding.

Please provide accurate dimensions, units, quantities and intended use. You must have permission to submit and use the files, designs, scans and other materials supplied to us.

Review drawings, samples and approval documents carefully. Where relevant, agree the tolerances, finish, assembly requirements and performance criteria before production.

You retain any rights you hold in materials you provide. You authorise us to use them as necessary to assess and perform your project. Ownership and permitted use of newly created CAD files, designs and deliverables will be agreed in the quotation or project agreement.

Access to confidential project information is limited to people and service providers who need it for the project, subject to appropriate confidentiality arrangements. Customer designs and identifiable project details will not be published without separate permission.

Printing a component does not, by itself, certify it for medical, structural, food-contact or other regulated or safety-critical use. Identify and agree any necessary testing, validation and certification as part of the project.

The confirmed schedule depends on design approval, material availability, production and finishing. Production time and delivery time are separate unless expressly stated otherwise.

We will notify you of expected material delays and discuss the revised arrangements. Applicable cancellation and refund rights remain protected.

Contact us promptly to request a change or cancellation.

Under applicable Saudi law, customers may cancel within seven days of receiving an eligible standard product, provided it has not been used. For eligible services, the period runs from the contract date, subject to whether the service has been received, used or benefited from.

Products made to your specifications may be excluded from ordinary change-of-mind cancellation. This does not remove rights relating to defective products or products that fail to meet agreed specifications.

Contact us with your order details and a description of any defect, damage or discrepancy. Applicable warranty terms and remedies depend on the product, agreed specifications and Saudi law.

Each party remains responsible for its obligations under the agreement and applicable law. These Terms do not exclude liability or consumer rights that cannot lawfully be excluded.

We handle personal information as described in our Privacy Policy. We publish updates to these Terms with an effective date. Updates do not automatically alter an existing accepted agreement.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. For questions, order concerns or complaints, contact: